“They’re always thinking about you…”
I got to know Rochills and Marcel about five years ago at a networking event. I feel the Rochills approach is a lot about caring about the client. Talking, meeting, asking questions. I think the thing that sets them apart, certainly from our point of view, is they are a family business. They’re also a big part of the local community in the area.
They look after their reputation which has been hard fought over many years. We originally placed our transaction with another local agent. I don’t think we would have got to the stage on the way we have without the help of Rochills, Marcel, and his team.
We are very happy and satisfied with our experience with the company. At no time did we have to ask for feedback. And it gives quite a secure feeling that they’re thinking about you…there is a great standard between them all.
Chalford Close, West Molesey
“Proactive and genuinely care…”
I have been a landlord and client of Rochills’ for ten years and they’ve successfully let my property throughout that entire period with very minimal voids. They’d find the right tenants who’d gone through successful referencing. They’re definitely proactive and listen to what their clients need and want from a buyers perspective.
When selling a property, as we sold a property through Rochills, they were really good at matching the buyer to our property which was what we needed as sellers. They got a great price and Joe was incredibly proactive in terms of liaising with our solicitors, ourselves and our buyers and keeping everyone informed along the way.
We really liked the fact that Rochills are an independent firm with strong values. They genuinely care about your transaction from beginning to end.
Rectory Lane, Byfleet
“Reliable, transparent and supportive…”
What sets Rochills apart was that they were very transparent on the viewings. They were very helpful throughout and always kept us informed. They were prompt; I would get everything via email when I needed it, how I needed it. It was just a great experience, to be honest. I feel their reliability, their transparency their support throughout, that you’re not forgotten about and their photography set them apart. Just being kept informed throughout I think is the most important thing. When you ask questions, they answer your questions as honestly as I believe they can. Although they are not lawyers, they seem to know quite a lot which was helpful…
Stoneleigh Park, Weybridge
“For all my property needs, I will always start with them.”
I met Marcel Roccia in 2007 when I was looking to purchase my first home with my wife. He was very personable, really wanted to know about me, my wife, what we were looking for in our first home. He understood our budget and the type of place we were looking for and helped us find that.
I think the Rochills way is a very consultative approach, they really care about what you’re looking for now, and they want to know how long you want to be there for, how long you intend to keep it or whether you want to sell it in a year, whether you’re growing your family. And that is really important. It’s not just about the quick sale or the quick let, now. I have really built a relationship with Marcel and Sarah.And as their family business has grown, and their team has grown, those family values have extended through the whole team. I couldn’t recommend them more.
Over the 10 years I have had the pleasure of working with most of the staff at Rochills. Marcel and Craig have been awesome trying to help sell my property. They have got me the best deals I could possibly have got, I have been really happy with the prices they have got for me on my properties. And when they have been letting them out, Sarah and Jurgen have been awesome at keeping them managed, keeping the payments coming in which is exactly what you need when you’re working with an agent.
What I feel sets Rochills apart is that they are an independent business. And they’re family run. And it gives them the flexibility to move with the market. Be really personable, they’re advisory. If the business that you want to do is not necessarily with them, then they will talk to you honestly about that. And I’ve built up real friendships and trustworthy relationships with everyone there. For all my property needs, I will always start with them (Rochills). And I could not recommend working with Rochills anymore.
“I Could Not Recommend Rochills Enough!”
We first came across Rochills when we rented a property in Walton on Thames a few years ago. We were in the property for a few years and, as such, developed a good relationship with Sarah who looked after us and was always quick to help whenever a problem arose in the property.
One example that we recently experienced is that we contact Rochills to come and value the property that we own because we are just about to start some building work. Marcel and Roberto came over for a whole hour and looked at our property and gave us advice on how to maximise space and gave us great ideas of how to use the property in the future to maximise the sale.
You can really tell with Rochills, their approach is one of building a lasting relationship with their clients. They do not fit with the typical image of the hard nosed, cut throat Estate Agent who is only interested in the sale. They like to make the whole process comfortable and really develop their relationship with people and within the local community and local businesses as well.
To summarise, I could not recommend Rochills enough to friends or anyone thinking of renting their property out or buying and selling. You will get a great relationship going!
Stuart Avenue, Walton on Thames
“Recommend them to anyone looking to buy or sell…”
Rochills have made the house buying process for us seamless. Very professional and efficient service, particularly from Craig. Would not hesitate to use Rochills again or recommend them to anyone looking to buy or sell in the area. thanks again Kenny and Sophie
Pembroke Avenue, Walton on Thames
“Excellent Service For Marketing Our Property”
We were with another agency before and unfortunately we had no fruition with them. We looked at other agencies and Rochills seemed to be the friendliest and the warmest and that is when we decided to instruct them and we have been really happy ever since. Rochills have always been efficient, friendly and ready with impartial advice. They almost provide a bespoke service regardless of their profit motive. We have dealt with several members of staff. They have always been brilliant; friendly, efficient and good with keeping us updated.
Marcel, Sarah and their team have provided an excellent service in marketing our property. Overall, a great agency with a human touch. A fantastic family run business.
Dunsmore Road, Walton on Thames
“Honest, Trusting And Results Orientated”
I have bought sold and let properties with Rochills over the last ten years and have had the experience with many of the local agents in Walton on Thames.
I feel that Rochills have offered the following services as part of their package which would not have been standard practice for many others:
- A clear understanding of my needs when selling, buying and as a landlord
- A clearly defined marketing strategy with on-going flexibility when required
- A thorough advertising strategy with substantial web and press coverage
- Close communication with a proven track record whilst maintaining consideration to budget
- Close communication with sales team and Lettings Team resulting in my needs being achieved on every occasion
Most impressive was that they listen very carefully and take action rather than wait for something to happen. I never had to ask for feedback reports on activity. It has also been a pleasure to deal with the Rochills team and I would highly recommend them to sellers’ buyers and landlords.
Silverdale Avenue, Walton on Thames
“Thorough, professional & very pleasant to deal with…”
I was recommended by a friend to contact Rochills for a valuation & I am so pleased I did. Marcel Roccia, Director conducted the valuation on my property in January 2018 & was very thorough, professional & very pleasant to deal with. I decided not to place my property on the market at present. I have recently contacted Marcel with a query I had subsequently & he responded immediately & thoroughly – what a refreshing change from a lot of agencies. Rochills are an agency that listens to you & goes the extra mile & I have full confidence to recommended them.
Broad Close, Walton on Thames
“An Air Of Professionalism And Friendliness”
I managed my own rental properties for many years, however, it got to a point where I was not able to dedicate as much time as required to properly manage and maintain my properties as much as I was formerly able to. I approached so many local agents on the high street and with each meet, I just did not feel that they were understanding of my needs and how I like to do business. I then approached Rochills who were, in all honesty, my last port of call as I walked through the Town.
Walking in to their offices, I immediately felt there was an air of professionalism and friendliness. The member of staff who particularly stood out was Jurgen, he seemed to know the answer to my questions before I even asked which was refreshing. Marcel is second to none, he is always available for guidance or advice and always makes time which makes you feel valued.
Ashley Road, Walton on Thames
“Caring, Focused And Engaged.”
I had been searching for quite a while trying to find the property that was right for me. In terms of the way Rochills approach their sales is very much of a consultative and caring approach. When I initially engaged with Roberto, he was extremely due diligent and an absolute professional…
To sum up their approach, it is consultative, it’s caring and it’s with guidance. When it comes to the team at Rochills, it is difficult to actually point out one individual person. The whole team are fantastic. Particularly for me as a first time buyer, I was somewhat apprehensive about the process. They certainly took it away…
Had it not have been for Craig, I don’t think I would have got this over the line. He was caring, he was engaging. He really did a great job of managing my expectations in terms of the timelines of what needed to be done. Marcel overseeing the entire operation showed he really cares about his customers.
In summary, I would describe Rochills as a very caring, focused and engaged organisation to work with. Moving property is very much a personal thing. You can’t put a property to a person, the person has got to find the right property. Rochills did a great job!
Cambridge Road, Walton on Thames
“What a great experience we had with you…”
My boyfriend and I recently moved in to the above property through Rochills. I wanted to write to you to let you know what a great experience we had with you. From Sharon to showing us around, who was extremely helpful with all our questions, to dealing with Roberto who was really approachable and friendly, to Craig who did a fantastic job pushing everything along to make sure we completed on time. Both Roberto and Craig were always at the end of the phone if we ever had a question too which was invaluable to us.
We were very impressed with the team at Rochills and would definitely use you again to sell our house in the future.
Many thanks for everything.
St Vincent Road, Walton on Thames
“Speed And Experience”
I have used Rochills Estate Agents for the last three years to secure tenants for several of my properties. The customer service is fantastic and I am always kept fully up to date with all progress and viewing feedback. The advert for my property goes up within an hour and viewings tend to follow very shortly after.
The speed in which my home is let never fails to astound me, I think two weeks is the longest that it has taken and that was due mostly to indecision by tenants and therefore there was nothing Rochills could do to speed this up. Also I obtain excellent advice about the property industry and always find their property blog www.waltonpropertyblog.com very informative.
I would recommend Rochills to anyone looking for hassle free property management or lettings, as a Landlord I am reassured that the team at Rochills are looking after me and my property as they would their own homes.
Locke King Road, Weybridge
“Would Definitely Use Them Again”
We have been clients of Rochills for a number of years, renting properties in and around the Walton area. The rental side is very bespoke and tailored to our needs as landlords living abroad. Rents always transferred in a timely manner and any property maintenance dealt with by professional contractors recommended by Rochills. In July 2015 we asked Rochills to value our home for sale and instructed them to act on our behalf. We were immediately inundated with viewings, conducted professionally by Rochills, and again kept up to date with viewings and feedback whilst we were abroad. Once the sale was agreed the sale progressed in a speedy manner, with regular updates from our dedicated sales manager, Craig Kirk. We still use Rochills to rent one of our properties and would definitely use them again if we look to purchase in the UK.
Ashley Close, Walton on Thames
“Extremely responsive, knowledgeable & professional…”
I’ve used Rochills both as a buyer (once) and a seller (twice). I find the team extremely responsive, knowledgeable & professional. They’ve been superb throughout, even in situations of pressure involving long and complex chains. Their service after a sale is agreed to help you guide through to completion is also fantastic. Craig the Sales manager in particular deserves praise.
Gaston Way, Shepperton
“Fast and Professional”
I had used Rochills previously to let my property and was impressed with the way they had looked after me. This time I required their services to sell my property. They quickly took professional photos which made we apartment look fantastic. I then met the staff who became familiar with my property as well as introducing themselves. I felt as ease with them and felt in safe hands .They immediately found a qualified buyer and once the sale progressed they continued to impress me with their clear and useful communications. I would recommend them to family and friends. Thank you Rochills.
Shaw Drive, Walton on Thames
“Efficient Move …”
After successfully purchasing my property in First Avenue, Molesey, through Rochills back in 2011, when the time came to sell, I immediately contacted Marcel again to re-value my home. The efficiency of the whole team was excellent throughout the process. The answering of queries, whether by email or over the telephone was dealt with in a timely manner. I would happily recommend using Rochills for both sales and purchasing of properties to my friends and family.
First Avenue, West Molesey
“Would happily work with you again and recommend you to friends and others…”
A great big thank you to Craig, Joe, Marcel, Rachel and everyone in the Rochills team who have supported us through the sale of our home.
A special thanks to Craig for your support and patience through what was a very tense and stressful time in the sales process. We really appreciate the hard work and chasing up on our behalf. We would happily work with you again and recommend you to friends and others wanting to sell or buy a property.
All the best!
“Proactive In Keeping Things Moving Forward”
I recently bought a property through Rochills and I experienced exceptional service throughout the whole process. Claudia is an extremely efficient and well-organised professional, who was incredibly helpful throughout what was quite a stressful experience. The sale wasn’t straightforward in places, but Claudia was proactive in keeping things moving forward and I can’t recommend her highly enough to anyone who is looking to buy a property.
Collingwood Place, Walton on Thames
“Very Responsive And Helpful”
I bought a property that they listed (found it via Rightmove, I think). They were very responsive and helpful from the point offers started being made and onward. The agents that showed the property were not the main agent responsible for the property and weren’t as knowledgeable as they could have been about it, but we did go for the viewings on weekends.
Winchester Road, Walton on Thames
“Rochills Should Most Definitely Be Your First And Only Choice!”
I could not recommend Rochills more, a highly professional service both during the buying and selling process. The staff I dealt with were extremely helpful and went above and beyond to ensure all my needs were met. I was guided through the process from the offset right through until completion. If you are ever in doubt which estate agency to use in Walton on Thames, Rochills should most definitely be your first and only choice!
“The Most Professional Estate Agents I Have Dealt With”
As an experienced landlord and seller (who has let and sold several properties ) I have had to liaise with many estate agents and therefore feel able to judge an estate agency . Rochills who are based in Walton on Thames are without doubt the most professional estate agents I have dealt with. They have found me suitable tenants and their attention to detail gave me confidence in their advice given when selecting a suitable tenant. Furthermore their processes are an example to the industry and sets the standards which others in the industry need to learn from. The staff are knowledgeable and friendly . They fully understand the needs of everyone concerned in the transaction. When I sold my properties they provided me with new ideas about how to achieve a premium price which they delivered . Furthermore I have met with several of buyers who purchased my properties and they had the same experience as myself. They seem to understand the full transaction and make sure the chain is managed correctly . Communications is not only timely but constructive and useful . Highly recommend them to anyone looking for an honest and proactive estate agency . This is testament to the wonderful staff at Rochills. Well done it’s no wonder they have won numerous awards. Good to see a family run business giving us results and old fashioned service.
Woodcrest Walk, Surrey
“Rochills got the job done and delivered…”
Shaldon Way, Walton on Thames
“Thanks To The Incredible Team For Helping Us”
My partner and I recently purchased our first home together in Walton with the help from the Rochills team. Craig looked after us throughout the process and made it all very simple! He has a great ability to take first time buyers step by step; we always felt in control of what we needed to do but never overwhelmed. He was always attentive and quick to respond when we needed him.
Joe and Roberto were fantastic with viewings, often coming out after work hours to fit our schedule and accommodated multiple visits to properties so we could involve our families !
Sincere thanks to the incredible team for helping us buy our new home, we can’t wait to move in ! I would thoroughly recommend them !
Florence Road, Walton on Thames
“Marcel Is An Expert At What He Does”
The advice he gives is exceptional and proves he knows his local market extremely well. An invaluable service easily recommendable.
“These Guys Know Their Market Very Well”
I recently purchased a house on Walton on Thames and used Rochills services having been recommended by a friend. I found their service to be both professional and amicable. I dealt with Roberto who knew immediately exactly what it was that i was looking for, no time wasted at all. Great local company, these guys know their market very well.
I would just like to personally thank you for all your hard work in trying to find us a property. You are by far the most pro-active and honest Estate Agent we had working for us and you deserve credit for that.
“The Absolute Best”
Marcel and the team are the absolute BEST, their dedication and professionalism is top notch. I would not hesitate to recommend Rochills to any landlord or tenant. They company has a great vibe and I just love working with them.
Very helpful and kept us informed of feedback received after every viewing.
I have no reservation in recommending Rochills.
Winchester Road, Walton
Thank you for your fast response to our kitchen leak problem yesterday. Plum4U were quick and efficient and all now good. Thanks again, and may I take this opportunity to wish everyone at Rochills a Merry Christmas and thank you for all your support to us throughout the year.
Excellent company to deal with, very happy.
Staff were incredibly helpful and friendly throughout the process. Efficient and professional which made selling our house a fairly stress free experience.
Sunbury Lane, Walton on Thames
Couldn’t have asked for better a better service! Marcel was fantastic throughout the entire process of selling my home! Highly recommended!!!
Thanks again to you and the rest of the team on our recent move. The regular updates throughout were fantastic and we are so happy to be in now! We also wanted to say thank you for the lovely welcome home pack that Jonathan popped by yesterday – it was a nice surprise!
Elland Road, Walton on Thames
Brilliant service, couldn’t ask for better.
We were absolutely delighted with everything you did to help us with our house move, we can’t thank you all enough, and are very pleased to have chosen you.
Many thanks once again,
Julie and Steve
The Chestnuts, Walton on Thames
“Ready to add whatever was needed…”
We want to thank Jonathan Powell from Rochills W-o-T for his great work. It’s been a pleasure going through 4 properties with him on Saturday as he was not only well prepared but obviously trying to help us and ready to add whatever was needed (may it be last minute additional viewing). Going through loads of viewings at the moment, we are aware this is not a matter of course and we highly appreciated his attitude. We wish him all the best and success in his career.
Great service smooth transaction. Very happy first time buyers!
Cambridge Road, Walton on Thames
Great customer service. Highly recommended
Craig and his team provided me with a first class house search service.
I would highly recommend Craig and his team, if you’re searching for a property in Walton and the surrounding areas.
“Selling the house quickly…”
Great photos, helped selling the house quite quickly. Would liked to have more viewings, but we were lucky after the 3rd viewing.
Wolsey Drive, Walton on Thames
“I highly recommend them…”
I have sold twice and purchased once through Rochills. They produce great wide lens photography that impresses. They are reliable professional and work hard. On all three occasions we have closed deals at fair prices quickly. I highly recommend them.
Victoria Road, Walton on Thames
Excellent customer service and very knowledgeable staff, highly recommended.
The best in the area by a long way. Great to have Rob on your team!