Meet Our Team
Without doubt, our staff are our greatest asset. Importantly our staff live locally and are passionate about Walton on Thames and the surrounding areas. They provide new buyers and tenants information about the local area . They are highly experienced and incredibly dedicated professionals who share a common aim – to provide the best service possible.
MBA, MNAEA, Director
Get to know Marcel...
A bit about me: Originally I trained as a telecommunications engineer and progressed within different organizations such as Olympia, British Telecoms, Radio communications Agency, Department of Trade and Industry and Ofcom and more recently as a franchisee of Your Move. Each role enabled me to gain experience in management and business. Whilst working with these organisations I purchased and let properties and the combination of my work experience and property experience provided me with the skills to develop Rochills.
What made you change career and triggered you to become an entrepreneur? At the age of forty I felt that whilst running other people’s business was enjoyable I was drawn to work for myself as an opportunity not to be missed.
In setting up Rochills what were your core objectives? To change the customers perception of Estate agency and remove the stress of moving. To enable staff to see that we are a people moving business. I would like my staff to want to come into work and have a sense of purpose.
What makes Rochills different? We focus on the moving experience and not just selling or letting a property. We make the clients the focus of our attention. We look at the client’s journey rather than just the end goal. To achieve this we really need to understand the people we are dealing within a moving transaction. This way of thinking sets us apart and generates repeat business.
What strengths did you bring? Vision drive and determination to succeed.
What have you learnt?
- Understand people: The sales and lettings transaction is reliant on a number of people who often have different vested interests. The team need to be aware of these and navigate the process in order to achieve the result the clients want.
- You are only as strong as your weakest link and therefore an open culture of continuous improvement is paramount.
What do you look for in your employees? Good attitude, a desire to learn, the ability to overcome problems with solutions and a care for people.
What I do out of work: I love to travel and am a foodie, I love to spend time with my family love to talk and joke and have fun. I love gardening and a enjoy watching football.
Proudest moments to date: I saved two babies lives after they fell into a swimming pool. While working within the Government I presented to the Business Trade Minster and received a recommendation for my services. Lastly I am proud of what we have achieved with Rochills and proud of the three property awards we have gained.
Favourite Something: Cheese, cheese and more cheese!
Favourite Place: The river stretch by Walton Bridge, a great place to watch the world go by while enjoying lunch with the Swans and great views of the River and the Bridge.
Bsc (Hons), Director
Get to know Sarah...
After the birth of our first child, some twenty-five years ago, I moved to High Street banking and have worked for both Halifax and Barclays. As landlords ourselves for over 30 years it was inevitable that Marcel and I would work in property and in 2003 Rochills was founded in Walton on Thames.
I am extremely proud of all of our staff who each give their full commitment to their job. Here at Rochills we all feel very strongly that a customer’s needs must be met at all times. We pride ourselves that we have a reputation for our quality of service and professionalism together with a friendly approach. Nothing is too much trouble for us. That is why so many clients and their families come back to us.
As a working mother to 3 children my days are challenging but rewarding and I look forward each week to a long Sunday morning walk with our two dogs as well as my weekly Pilates class.
Get to know Craig...
What I do out of work: Outside of work, I love spending time with my young family on days out as well as quality time at our home. I am also a keen supporter of my beloved Leeds United and try to watch them when my busy schedule allows. However, my big love are triathlons and cycling and love competing in many different events whether it is to raise funds for charity or simply to better my performance each time.
When you started at Rochills: June 2009
What I enjoy about working as an Estate Agent: I love working for a family business with a close focus on our core values. Giving our clients, which are people and not property, the best service from our individual approach to Estate Agency.
Proudest moments to date: The proudest moments of my life are the birth of my two sons. Being made Sales Manager of Rochills comes extremely high on the list. In 2015, I raised over £5,000.00 for a local hospital to buy equipment for their cardiac unit.
Favorite something: My favorite something has to be my collection of road bikes – getting in the saddle and getting lost for a few hours on an early summers morning… what could be better!
My customer service commitment: I learnt a phrase on my very first day of working for Rochills and still adhere to it to this day and use it throughout all aspects of my life….. “The standards you set, are the standards you get”
Business Generation Manager
Get to know Daniel...
A little bit about me: I have lived in Walton for 6 years and lived in Weybridge for 7 years before that. I left university in 2002 and went straight into estate agency. I have worked for large corporate estate agencies as well as the smaller independent ones. I enjoy the flexibility and creativity of the independent estate agencies compared the rigid and soulless brands you sometime come across. I am married and have a son who attends Ashley school. Also an avid Liverpool FC fan and general sports nut.
What I do out of work: Any spare time I have is spent with the family. Either bike rides along the Thames or trying to get my 5 year old to enjoy golf…with little success to date.
What I enjoy about working as an Estate Agent: I love the varied nature of the job. No day is the same. I also love helping our clients achieve their dream move. Whether it’s a first time purchase or moving up the ladder to house a growing family…..it’s great to see them achieve what they need, to make their families happy.
Proudest moments to date: Undoubtedly it must be the birth of my son. He makes me laugh every day.
Favourite something: My favourite day of the week is a Sunday. I love to cook a roast for the family with a glass of red, whilst watching the football.
My Favourite Place in Walton: I think Walton offers a great deal for a lot of people. As a family we can enjoy going to the cinema, eating out in a choice of restaurants or enjoying time in a river front pub in the summer. For a small town I think we are lucky to have so much on our door step. It’s a great place to live.
My Customer Service commitment: I think every client should be treated as an individual who has their own needs and expectations. I like to ascertain at an early stage what they are looking to achieve and how we can all work to together to make it happen for them.
Customer Service Assistant
Get to know Liz...
A little bit about me: I was born and grew up in Hillingdon, Middx but went to school in Harrow on the Hill. The eldest of three sisters I was raised in an airline family as both parents and grandparents worked at Heathrow for BA, and have therefore travelled extensively from an early age. It was inevitable that I would follow in their footsteps, and at 21 I started flying as longhaul cabin crew, ostensibly for two years, but which ended up being for 36! I had the most amazing career, visiting every corner of the globe and achieving the ultimate dream for me of being Concorde crew for a couple of years.
In August the airline restructured and it was time for me to choose a new career – having always been interested in property and property development, plus wanting to continue a job where good customer service was paramount, I applied for a job with Rochills.
Outside work: I now live in Shepperton, just across the bridge from Walton, but often find myself walking or cycling along the Thames from here to Hampton Court and Kingston. I enjoy keeping fit and have a 12 year old son so spend a lot of my weekends watching him play or running him to training. I occasionally work for This Morning doing the fashion spot on TV, which I enjoy as you always get to meet a celebrity or two!
When I started at Rochills: August 2020.
My role at Rochills: My job entails supporting the fantastic team in the office with all sorts of background duties, such as filing, sorting out keys, adding applicants to our wide database and liaising with vendors re viewings. I’m also now doing viewings as I feel I really know the properties having worked behind the scenes on getting them onto the market, and I really enjoy meeting potential purchasers and creating relationships to find them the house of their dreams!
Favourite something: I’ve still got the travel bug so spend a lot of time planning my next trip, although in 2020 this has been exceptionally difficult obviously!
Proud moment: Being taken on by Rochills and given a chance to train in a completely new career. They really took a chance on me as I was fairly inexperienced, but I have learnt so much under their expert guidance and I’m chuffed to bits that I seem to be picking it up really quickly.
Get to know Sascha...
Out of Work: I spend a lot of time in France and I love to travel in the last few years having been to Lisbon, Antigua, Florida, Sardinia, Amsterdam, New York and Spain. We have a family home in rural Brittany and I love the laid back way of life which includes a lot of physical work including driving a tractor, cutting down trees and building dens and lots of fires! I love Yoga and have been going for about for about two years and would love to have more time to dedicate to my practice as well but there is never enough time in the day.
Start Date: I started working for Rochills in November 2015.
What I enjoy about working as an Estate Agent: I am a property manager for Rochills and so liaise with tenants and landlords on any maintenance issues which can cover all manner of things from liaising with contractors on site for works to attending the reports of the obligatory boiler breakdown on the first day of winter. I enjoy the challenges and every day is different and the work is varied.
Proudest Moment: Throwing myself down a roller coaster to impress the children and of course having two great children to impress in the first place. On a serious note I assisted a victim of a serious assault offering first aid (that I learnt watching T.V).
Favourite something: I love picnics and cooking a roast dinner on a Sunday for the family. I enjoy going into London enjoy the theatre and exhibitions. My favourite place is the River and I often take a moment for a walk and a bit of me time.
Customer service commitment: Having worked with people for many years from all walks of life I have learnt never to assume their needs and to listen and then to act.
Get to know Sharon...
I was born in Malaysia and moved to Melbourne Australia at a young age.
I have worked in Asia and Australia in Advertising for global brands such as Saatchi and Ogilvy, with key accounts in FMCG and the estate agency field.
I moved to England 10 years ago to get married and start a family, where I have happily settled in Surrey and take an active role in our local school and community.
Sharon lives in the Weybridge area. She has a number of year experience in customer service and carries out sales and lettings viewings.
Get to know Callum...
A little bit about me:
I have lived in Elmbridge for my whole life, so know the area very well. I have worked in the estate agency sector for the last 3 years and am studying part time with the Open University working towards a Business and Management degree. I have previously worked for a large corporate company closer to London and having made the move to work closer to home, joining Rochills, a family run independent, has given me the autonomy to expand and grow my knowledge of estate agency.
What do I do out of work:
I spend a lot of time studying for my Business and Management degree which, I find helps me when it comes to working cohesively in a team and understanding the business. Apart from studying, I love sport and follow both football and cricket.
When did I start with Rochills: March 2020
What I like about estate agency:
The thing I enjoy the most about estate agency is meeting all the vendors and buyers and helping them move on their next life journey. No day is ever the same and there is always something to do. I especially like working within a family run estate agency as you know everyone well and it is far more personable.
We were totally pleased with all aspects of our dealings with Rochills. Everyone concerned showed constant respect to us and the house we were selling. An excellent and professional approach made the whole process run very smoothly. Our thanks go to everyone on the Rochills team, but particularly to Joe and Craig. We would have no hesitation in recommending Rochills, in fact, we already have!
They say “If something is too good to be true then it usually is”. Not so Rochills Agents. Five stars all the way down.Thanks for selling my property and the advice and help in the whole process of purchasing a new home.